Bloomio Troubleshooting: Connecting to Bluetooth and In-App Features

Getting Started

To download our app, just search “LuminAID” in the App Store or Google Play.

Make sure Bluetooth on your phone is on! Bluetooth is under Settings for both iOS and Android.

Before getting started, turn on Bluetooth on your lights by pressing and holding the power button for 5 seconds. The green LEDs will blink once. The lights ship with Bluetooth turned off to save power. You only need to do this one time, when you first get your lanterns.

Trouble Adding Lights

If you are having trouble adding lights, first check that your phone’s Bluetooth is on and your lantern is charged to at least 50% for best connectivity.

Lights cannot be connected via your phone’s Bluetooth screen. The LuminAID app is the only way to control your light from your phone!

Check that Bluetooth on your lantern is on by pressing and holding the power button for 5 seconds You will see the green LEDs blink once.

Force close the app, open it again, then go to “Add New Light” in the app and search for the light. If you still can’t find the light, please refer to the Hard Reset section of this page.

Setting Schedules

Tap “Add New Timer” to choose the time, choose the lights, and customize colors. You can set up to 6 timers per light, as long as the schedules don’t conflict.

To schedule your light to turn on and off, first tap “Schedule” at the top of the app screen under the LuminAID logo.

When you tap Schedule, you will be asked to allow LuminAID to see your location. This is used to determine your sunset time and allow you to set timers based on sunset. If you choose to not allow this, this feature will be unusable.

Hard Resets

Press and hold the power button for 5 seconds. You can tell if it worked by pressing the power button. If the light no longer turns on, you have successfully hard reset the memory.

Make sure your that your lantern is at least partially charged before initiating a hard reset.

Recharge the lantern by plugging it in using your charging cable, or by placing it in the sun.

Still having trouble? Start the Return Process.

At LuminAID, customer support is the name of the game. We have a 1-Year Warranty on all our products and want you to be 100% happy. We're always here to help if you're having difficulty with one of our products. Fill out the form below, and you'll hear from a real, live human within 24-48 hours to help solve your issue. 

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