Troubleshooting: Charging or Turning On

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Charge LuminAID lights outside on a flat and open space on clear, sunny days.

Tips for Solar Charging

Ensure that the solar panel on your light is not obstructed (packaging, trees, shadows, etc.)

Keep in mind that nearby buildings and trees might shade your light for part of the day.

Light shining through windows is partially filtered and indirect. Although the charging indicator may turn on, the light will not be receiving enough power to charge.

For charging in 

sub-optimal conditions, such as on cloudy days or at higher latitudes, please allow for an additional 1-2 days of charging time.

Tips for USB Charging

Our lanterns have a 5V, micro USB input port that can be used to recharge your lantern in 1-4 hours, depending on the model you have.

You can use the included cable to charge the lantern from any USB port: your computer, battery bank, or the USB wall adapter that charges your phone.

If your light isn't charging via USB, or seems to be charging slowly, try a different cable and USB port. We recommend at leas a 1A output for optimal charging speed.

When you plug your light in, the red charging indicator light will be very bright. Even if your light is completely discharged, the battery indicator LEDs will light.

Still having trouble? Start the Return Process.

At LuminAID, customer support is the name of the game. We have a 1-Year Warranty on all our products and want you to be 100% happy. We're always here to help if you're having difficulty with one of our products. Fill out the form below, and you'll hear from a real, live human within 24-48 hours to help solve your issue. 

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