Troubleshooting: Valve, Strap, or Inflation
Let's see how we can help.
More commonly used to create fire hoses or formula one engine parts, Thermoplastic Polyurethane, TPU for short, is an extremely durable and eco-friendly material. TPU is known for it's abrasion resistance and can withstand temperatures less than 0°F and greater than 180°F.
At LuminAID, we source high-quality TPU that is specially formulated to have high UV resistance. Your lantern should not experience extreme yellowing or become brittle and crack, no matter how long you use it!
TPU is extremely puncture resistant, but accidents do happen. For small holes or tears, use any waterproof, flexible adhesive or epoxy advertised as working on both plastic and rubber. For larger damages, a patch used to repair rain jackets or air mattresses can be used. We also have a
1-Year Warranty if you aren't feeling crafty.
Engineered to make inflation simpler, there is a pie-shaped slice inside the valve on all LuminAID PackLite Series lanterns. This allows the lantern to be inflated or deflated simply by pushing or pulling on the ends. Our valve is designed for simplicity in relief aid situations around the world, especially in areas where people may not be familiar with bite valves.
The Quarter-Cut Valve
Still having trouble? Start the Return Process.
At LuminAID, customer support is the name of the game. We have a 1-Year Warranty on all our products and want you to be 100% happy. We're always here to help if you're having difficulty with one of our products. Fill out the form below, and you'll hear from a real, live human within 24-48 hours to help solve your issue.
What is my product's name?